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Operational Excellence

Making Change a Positive

At the beginning of 2020, Merrill Gardens was excited and hard at work on a new opportunity: Its new brand for a moderate-priced model. “And then COVID hit,” writes Merrill

Ideas You Can Count On

Ultimately, efficiency is not about saving time or money. It’s about continually and effectively improving resident experience. In senior living, saving time or money isn’t sufficient for a program or

Make Every Bite Matter: Tips to Cut Waste

Reducing food waste is serious for executive directors and dining managers—more than half in our Forecast Report survey named it their top concern. Lower waste is a marker of resident