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Measure What You Need: Creating Truly Useful Metrics

June 1, 2008

Managers track hundreds of measures, and the process becomes so onerous and confusing that executives miss the larger point. Get practical insights from an expert panel that will focus on collaboration and decision–making, and illustrate how to best relat

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Lessons in Customer Loyalty from the Hospitality Industry

June 1, 2008

Assisted living and hospitality are similar in many ways. Learn from a Senior Vice President of Gaylord Entertainment how one of the hospitality industry’s most successful companies builds customer loyalty. Learn Gaylord’s secrets for listening to, caring

News

Delivering Brand Promise Through Your Sales Team

June 1, 2008

Learn to develop your local sales teams as your best sources for market intelligence and your best vehicles for delivering a consistent brand promise. Understand the importance of defining the brand promise, how it impacts your audiences, and the role it

News

The Customer Experience

June 1, 2008

Discuss with your peers the ideas that have been offered over the past two days about the value of creating unique and memorable customer experiences. Learn from your peers what senior living companies are doing right now, and discuss new ideas to explore

News

Sales Management Mistakes: Beware the Top Ten!

June 1, 2008

This program builds on the skills developed in the pre–conference program, Essential Sales Management: Skill–building for Regional Managers. Learn the most common (and often the most devastating) mistakes sales managers make, and steps you can take to avo

News

“Learning from Disney, Where It’s Not About Satisfaction”

May 15, 2007

Patient satisfaction surveys are a staple of healthcare metrics. But what if satisfaction is a fool’s gold? What if Disney doesn’t even measure guest satisfaction? By the end of this session, managers will take away a model that relates staff performance

News

The New Vision of Customer Care: Customer Relationship Management

May 15, 2007

Learn how to establish extraordinary customer loyalty.  Explore new ways of creating a marketing environment of connectivity with potential customers. The New Vision of Customer Care: Customer Relationship Management                         Presenter(s):  Mark Mostow, VP Sales & Marketing, Silverado Senior Living Inc. and John Schwaner, VP Assisted Living Sales & Marketing, American Retirement Corp.

News

Think Extraordinarily Big! Take Company Revenue to Record Breaking Levels

May 15, 2007

This session will open your eyes to what is really possible within your organization. While many settle for ordinary, you can rise to be extraordinary. The difference between attaining budgeted census and filling up with a waiting list goes directly to

Press Release

ALFA and HPSI Partner to Bring Savings for Assisted Living Providers

February 6, 2007

Alexandria, VA – ALFA and HPSI Purchasing Services are now partnering to bring the power of group purchasing to ALFA members.

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