Six extraordinary senior living professionals were presented with the 2007 ALFA Hero Awards at the ALFA 2007 Annual Conference and Expo in Dallas last month. The annual competition honors executive directors, staff members, caregivers and volunteers for t

Better safety policies and practices will improve retention, decrease workers compensation costs and boost resident satisfaction by retaining staff, decreasing workers compensation expenses and boosting resident satisfaction and safety.

Times have changed, resident conditions have changed and opportunities for new admissions can help every organization meet their mission and margin. This session will include practical tips on training, retaining and holding staff accountable for their jo

FORTUNE Senior Editor-at-Large Geoffrey Colvin is a leading thinker, writer, broadcaster, and speaker on today’s most significant trends in business. As a longtime editor and columnist for FORTUNE, he has become one of America’s sharpest and most respecte

Patient satisfaction surveys are a staple of healthcare metrics. But what if satisfaction is a fool’s gold? What if Disney doesn’t even measure guest satisfaction? By the end of this session, managers will take away a model that relates staff performance

Calling upon experiences from his thirty-four and a half years as an active duty Marine and a member of the NASA Astronaut Corps, Charles Bolden shares many of the lessons he has learned on leading people through demanding challenges and difficulty situat

Explore different strategies employed by the industry’s successful CEO’s to identify the right talent, build competitive compensation strategies and effective training and development programs.

Learning Objectives: Develop a clear view of where your community’s competitive advantage comes from. Assess whether your behavior is in harmony with that view. Assess your leadership behavior against the most successful leaders in today’s economy and i

Learn how to get and stay connected to every level of operations in your community. Recognize “warning signs” of staff dissatisfaction. Develop creative employee-centered work environments.

So, what do people actually earn in the assisted living industry? What does the inaugural survey tell you, and maybe more importantly, what doesn’t it tell you about how you should be compensating your managers and employees? Expert analysis of the first

In today’s competitive marketplace, businesses must be concerned not just with price, product and positioning, but also with the people who are critical to the success of their organizations. Learn the five core principles that Gallup’s research and expe

Identify, within your own team – at the building, regional or corporate levels – the five major team dysfunctions that impair success: trust, conflict, commitment, accountability and results. Learn how to implement strategies that work to eliminate the b