June 4, 2007
Six extraordinary senior living professionals were presented with the 2007 ALFA Hero Awards at the ALFA 2007 Annual Conference and Expo in Dallas last month. The annual competition honors executive directors, staff members, caregivers and volunteers for t
May 15, 2007
Better safety policies and practices will improve retention, decrease workers compensation costs and boost resident satisfaction by retaining staff, decreasing workers compensation expenses and boosting resident satisfaction and safety.
May 15, 2007
Times have changed, resident conditions have changed and opportunities for new admissions can help every organization meet their mission and margin. This session will include practical tips on training, retaining and holding staff accountable for their jo
May 15, 2007
FORTUNE Senior Editor-at-Large Geoffrey Colvin is a leading thinker, writer, broadcaster, and speaker on today’s most significant trends in business. As a longtime editor and columnist for FORTUNE, he has become one of America’s sharpest and most respecte
May 15, 2007
Patient satisfaction surveys are a staple of healthcare metrics. But what if satisfaction is a fool’s gold? What if Disney doesn’t even measure guest satisfaction? By the end of this session, managers will take away a model that relates staff performance
May 15, 2007
Calling upon experiences from his thirty-four and a half years as an active duty Marine and a member of the NASA Astronaut Corps, Charles Bolden shares many of the lessons he has learned on leading people through demanding challenges and difficulty situat
May 15, 2007
Explore different strategies employed by the industry’s successful CEO’s to identify the right talent, build competitive compensation strategies and effective training and development programs.
May 15, 2007
Learning Objectives: Develop a clear view of where your community’s competitive advantage comes from. Assess whether your behavior is in harmony with that view. Assess your leadership behavior against the most successful leaders in today’s economy and i
May 15, 2007
Learn how to get and stay connected to every level of operations in your community. Recognize “warning signs” of staff dissatisfaction. Develop creative employee-centered work environments.
May 15, 2007
So, what do people actually earn in the assisted living industry? What does the inaugural survey tell you, and maybe more importantly, what doesn’t it tell you about how you should be compensating your managers and employees? Expert analysis of the first
May 15, 2007
In today’s competitive marketplace, businesses must be concerned not just with price, product and positioning, but also with the people who are critical to the success of their organizations. Learn the five core principles that Gallup’s research and expe
May 15, 2007
Identify, within your own team – at the building, regional or corporate levels – the five major team dysfunctions that impair success: trust, conflict, commitment, accountability and results. Learn how to implement strategies that work to eliminate the b
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