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Sheela Stevens, CSW
Stevens Consulting

It has been over one year since the introduction of COVID-19 in the United States. Senior living employees have had to quickly adapt to fight the challenges of the pandemic.

They have faced long hours and a constant barrage of changing directives on visitation, testing, and vaccination protocols, all while endeavoring to provide the best services to residents possible.

As a result, we’re facing a hazard: Employee burnout, defined as “exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration.” And burnout is not confined to direct care workers. It can happen to managers and senior levels as well.

How do you recognize burnout when it occurs—and how can you help prevent it from happening? Here’s an overview.

Recognize the signs

Prevention tips

One of the most effective ways to help prevent burnout is to add courtesy. The state of being frantically busy can lead us to forget the practice of common courtesies. Even through a mask, people can tell if you’re happy or stressed.

Saying please and thank you and speaking genuinely and warmly is a sign of professionalism. It can also help reduce frustration and increase gratitude, not only among employees, but within yourself as well.

Sheela Stevens has worked in the senior living industry for 20+ years. Her firm, Stevens Consulting, LLC, has helped national and local businesses with resident care operations, policies and procedures, and professional trade content on senior living, regulatory compliance, and quality assurance.

Better sleep is a big help in preventing burnout. These tips are from the CDC:


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