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Magazine Article

Of Passion and Postage: Channeling Grief into Action

August 28, 2018

You may not think much about the stamps you use for mail—generally anything in stock at the post office will do. However, with the Alzheimer’s semipostal fundraising stamp, you’re not just getting postage: You’re getting a story. That’s because this stamp is the culmination of two individuals’ hard work and determination to raise funds that…

Magazine Article

Using Best Practices, Education, and Engagement to Promote Resident Safety

August 28, 2018

Elder abuse can take many forms in community settings. In one case, a resident was being bullied by her neighbor. She was reluctant to speak out and became depressed, and her family eventually moved her to a different community. Another resident was treated roughly by a caregiver at a community that was understaffed. In another…

Magazine Article

What Role Does Gender Play in Senior Living?

August 28, 2018

New realities, expectations drive changes and choice Nationally, senior residences are home to more than twice as many women than men, according to a 2017 Argentum report. A Pew research study shows more older couples living together. A British study reveals nearly half of older men suffer from loneliness that could compromise their health. A…

Magazine Article

11 Trends in Dining Design for the Next Generation

June 28, 2018

For decades, the senior living dining experience was marked by capacious formal dining rooms with banquet-style seating, white tablecloths, and little palpable difference in atmosphere from one meal to the next. The result was something consistent and pleasant but static, limited, and predictable. Then came the baby boomers. The arrival of a new generation of…

Magazine Article

Serving the Dietary and Nutritional Needs of Older Adults

June 28, 2018

A nutritious, flavorful diet is fundamental to health and quality of life for senior living residents. However, older adults may face physical and cognitive challenges that make it difficult for them to gain adequate nutrition and satisfaction from their meals. How can providers meet these challenges to ensure optimum nutrition among a resident population with a…

Magazine Article

Food Safety and Worker Training: A Strategic Imperative

June 28, 2018

Food service operations in senior living communities are increasingly getting attention as a source of competitive advantage. David Koelling, president of Strategic Dining Services, a dining service and hospitality management provider, knows the strategic importance of the dining operation. “For many operators, dining is the number one controllable expense, and the biggest driver of resident…

Magazine Article

Adapting Menus to Changing Resident Preferences

June 28, 2018

At Brandywine Living, Sean Keating wants to stay on the cutting edge of culinary trends—but he also wants to tread with caution. As corporate director of culinary innovation, he recently launched a steakhouse, of sorts. It’s only open on Saturdays and only at one property. Residents can pick from three steaks, three sauces, two veggies,…

Magazine Article

Securing the Right Training Opportunities for Sales Staff

May 21, 2018

Twenty years ago, senior living sales and marketing training would have included discussions about reading body language, tracking the time between the first phone call and a community visit, and developing talking points to combat rejections. Today, while some of those discussions are still relevant, sales and marketing managers are more likely to discuss changing…

Magazine Article

Finding Success with Cross-Generational Mentoring

May 21, 2018

When Ann Tardy was a young employee of a large accounting firm, she wrote a memo to a senior executive identifying shortcomings she identified in the firm’s workplace culture and offering ideas for how to address them. In response, the executive established standing, one-on-one meetings with Tardy to pick her brain and discuss her ideas.…

Magazine Article

Attracting Staff with a Local Engagement Strategy

May 21, 2018

It’s no surprise that the world’s aging population is creating a greater demand for increased staffing in senior living communities. To meet that need, it’s imperative that industry professionals start addressing the issue locally and educate potential employees about the many job and career opportunities that exist across the senior living spectrum. What can senior…

Magazine Article

7 Time Management Techniques for Executive Directors

May 21, 2018

You never know what you’re going to get. It’s the blessing and the curse of being an executive director. The best laid plans may change when you walk in the door and find out an emerging situation needs your attention, or your staff needs help resolving a crisis. Executive directors have a lot of demands…

Magazine Article

Reducing the Learning Curve for New Employees

May 21, 2018

It’s hard to overstate the value of a solid onboarding process. Industry watchers say the high turnover rate in senior living tracks directly back to the hiring process, especially those early days in which a new worker gets familiar with the senior living environment. Those who fail to click with the culture tend to jump…

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