Naperville, Ill. – Today, the hot topic at senior living conferences is the importance of the executive director…and for good reason. Executive directors at senior living communities nationwide are at the epicenter of their organizations’ daily experience.
Executive directors set the tone and make a difference in everything from quality of care to resident satisfaction and employee turnover. They are responsible for every operational detail that determines a senior living organizations’s cultural environment, ambiance and ultimate success.
To proactively stay ahead of the curve and differentiate itself from other senior living providers in the marketplace, Charter Senior Living has engaged recognized leadership coach and executive mentor, Glen Wagner. He has worked with many Fortune 500 companies during his career and also serves as a practicing pastor.
While most organizations focus their executive leadership coaching on C-suite members, Charter believes it is essential to extend this level of development to their executive directors as well.
Wagner has a passion for developing leaders and for helping people to lead lives of service and growth. As he says, “I enjoy helping people see life beyond themselves.”
Working with Charter Senior Living, Wagner will focus on creating a comprehensive leadership program – one that will not only inspire and grow the capabilities of Charter’s executive directors but will also teach them how to help their own managers become more effective leaders. Recruiting other leaders who seek a strong culture and a stable organizational environment is also a primary objective.
Says Jayne Sallerson, Charter’s Chief Operating Officer, “Recognizing that there is a clear correlation between the quality of leadership and resident and employee satisfaction – and ultimately net operating income – our ultimate goal is to create a culture of personal growth and a pipeline of outstanding leaders within the Charter family for years to come.
“This will help stabilize our communities, reduce turnover, provide better service and create a more enriching customer experience for our residents and their families. We also want to create a supportive culture for all Charter associates – whether they are caregivers or work in dining, housekeeping or ancillary services – where can enjoy a ‘career’ and not just a ‘job.’”
As noted in the “Charter Difference,” we promise that each resident and employee will be treated as a valued, cherished individual. We ensure that everyone receives the respect and dignity they deserve. We provide a family environment that encourages socialization, wellness, teamwork and spirituality. Our entire company is dedicated to those who have selected one of our senior living communities to be a home for themselves or a loved one.
Sallerson adds, “In concert with this commitment, building and retaining top talent within all levels of the organization is our top priority. While some companies talk about it, we are doing something about it.
By hiring a Leadership Coach, we are building an infrastructure and a company culture that demonstrates to our associates that we are committed to them and their futures at Charter. Of equal importance, we are making a commitment to our residents and their families that we will create the most pleasant and caring environment possible to maximize their satisfaction and quality of life.”
About Charter Senior Living
Based in Naperville, Ill., Charter Senior Living is a caring and compassionate leader within the senior living industry. A family-owned business with an executive team with more than 100 combined years in the senior housing industry, Charter Senior Living’s mission is to preserve the legacies of our residents through outstanding personal service that promotes and supports independence, purpose and dignity by enhancing the human spirit and recognizing the dedication and commitment of our family of staff.
Whether it’s a new development, expansion or repositioning of an existing community, Charter specializes in the growth of senior living communities with the depth and breadth of experience to handle the everyday details and nuances of developing, building and growing occupancy to capacity of a senior living community. Charter manages 14 senior living communities throughout the U.S., offering Independent Living, Assisted Living and Memory Care services. For more information, visit charterseniorliving.com.
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