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In today’s competitive marketplace, businesses must be concerned not just with price, product and positioning, but also with the people who are critical to the success of their organizations.  There is significant variability in the degree to which local workgroups engage their employees and their customers – the two variables that drive value in most businesses.  Learn the five core principles that Gallup’s research and experience has found to facilitate the effective management of the employee-customer encounter.

Presenter:  Kevin McConville, Managing Partner, Gallup Organization

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