Click here to access our Coronavirus Toolkit.

Argentum Logo_RGB2
Jessica Heck

LOUISVILLE, Ky.—Senior living communication platform OdessaConnect (previously myFamilyChannel) has named Jessica Heck, former chief strategy officer of Blake Management Group, as chief business development officer. Heck began her role nearly a month ago, and her first initiative was to lead the rebranding of the company to better reflect all of the solutions OdessaConnect provides. 

OdessaConnect offers a suite of products to help solve the daily frustrations so many senior living operators face today. They focused on the five greatest challenges:

“I’m honored to join this amazing team at OdessaConnect,” Heck said. “Odessa is a platform for seniors, designed in collaboration with seniors. Our team spent three years developing the suite of products with the input of 50-plus senior focus groups, and over 300 one-on-one sessions with seniors.

“As a former Senior Living Operator, I know the struggles that teams face on a daily basis. How can our families still feel connected to our residents during this time? Do I have enough staff to cover tonight’s shifts? Have we alerted everyone that we need to in the event of an emergency? How do I keep my residents engaged during quarantine?

“Odessa is a one-stop-shop to address all of these issues and more. Moving from the operator side to the technology side of the industry will allow me to work with our developers and customers to find innovative, never-before-seen solutions for seniors and senior living providers.”

OdessaConnect’s patented and easy-to-use remote control was designed by geriatric specialists specifically for seniors. Using the remote and other technology developed by the company, family members and staff can send texts, images, and videos directly to the resident’s TV.  A variety of content can be shared, including live streams of a grandchild’s graduation, images of a birthday party, YouTube videos, or a reminder message of an upcoming doctor’s appointment.

Odessa also provides communication solutions for staff and management. They can share activity calendars and dining menus with all residents (and families if desired) with the click of a button. They can send reminders and emergency communication directly to residents’ TVs and family members’ cell phones. They can track who has viewed the messages.

To assist in preparing and managing schedules, Odessa has staffing functionality to notify teams when shifts are available, and through their phone, employees can claim open shifts.

Heck joins the team with nearly a decade in the senior living industry. Beginning with Atria Senior Living, she went on to work for Elmcroft Senior Living and Milestone. She rose to the position of chief strategy officer at Blake Management Group and brings with her a demonstrated history of success working in the healthcare and hospitality industry. She serves on the Board of the Kentucky Senior Living Association as chair of the Education Committee and is an Argentum Ambassador.

“It is such an exciting time for us, and I know Jessica’s operating experience provides us with a wealth of knowledge to build even more solutions,” said Todd Smith, founder and CEO. “Our mission is to reduce isolation for seniors and help solve the Operator’s problems. Jessica will help shape this vision as we continue to create new products and grow our platform nationally.”

OdessaConnect is exploring developments that would allow OdessaConnect to connect doctors, pharmacies, and insurance companies with their patients.

About OdessaConnect
OdessaConnect is a healthcare technology team based in Louisville, Ky., whose mission is to make technology simple and safe for seniors. For more information on OdessaConnect, please visit or contact Jessica Heck at


Stay Connected

Get updates on the latest news impacting senior living through our Argentum Daily newsletter.



Forgot Password
Create an Account