Retention is key to workforce efficiency, and as studies by Applied Insights and others have shown, engagement is key to retention. Interestingly, some providers are reporting that engagement and retention have gone up during the COVID-19 crisis. It’s not the crisis, however; it’s the sense of pulling together many feel. Employees know they’re really needed,…

Lily Zheng is a Diversity, Equity & Inclusion consultant and executive coach who works with organizations around the world to create high-impact and sustainable change. With her clients, she leverages organizational design, strategy, and culture to find novel solutions to systemic inequalities. A dedicated change-maker and advocate recently named a Forbes D&I Trailblazer, Lily writes…

(Alexandria, Va.) – Argentum announces that its partners in the Healthcare Apprenticeship Expansion Program (HAEP) have enrolled 785 apprentices and that the program is on track to reach its goal of enrolling more than 1,200 apprentices by spring 2021.   The HAEP program, designed to develop apprenticeships in senior living and related allied health occupations, was…

Every day, formal and informal leaders do ordinary things that have an impact on others—simple human acts such as listening, perspective-taking, kindness, curiosity, and decision-making. I call this everyday leadership. We all have a profound capacity to act like healthy people, ones who take responsibility for our impact on the world. In particular, I focus…

Bringing more than 7,000 apprentices into key occupations in senior living is an ambitious goal—and, with the right partners and program design, an achievable one. With the help of a nearly $6 million, four-year grant from the U.S. Department of Labor, awarded following a national competitive process, Argentum has launched the Healthcare Apprenticeship Expansion Program…

Over the past 14 years, William Mills, MD, now the senior vice president of medical affairs at BrightSpring Health Services, has been on more than 20,000 senior living visits. During that time, he has observed communities contending with a variety of severe circumstances affecting residents and staff. But he’s never witnessed one like the COVID-19…

(Alexandria, Va.) – Argentum announced today the inaugural cohort for LEAD, the organization’s leadership development program for the senior living industry. The 27 professionals selected, representing 14 senior living owners and operators, will participate in a series of networking and training opportunities, culminating at the 2021 Senior Living Executive Conference.  Connecting the program to real-time…

One of the first selections in Women on Food: Charlotte Druckman and 115 Writers, Chefs, Critics, Television Stars, and Eaters is a conversation with legendary writer and food historian Betty Fussell (New Yorker, Food & Wine, and the memoir My Kitchen Wars). “I began writing food articles in 1960 for Travel & Leisure, because we…

How do you reduce a six-month turnover rate by 8.6 percent? Follow the stars. That was one of the answers for Trilogy Health Services, which is seeing dining services turnover drop. In its Southeast division alone, for instance, it went from 47 percent to 23 percent. More important, the numbers reflect a stronger level of…