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Case Study: Maximizing the Community Tour

April 27, 2009

Two senior living executives weigh in on what community managers should do to make a tour more than just a stroll down a hallway. Read more…

News

Silverado Named a Best Place to Work in Texas

November 5, 2008

Silverado Senior Living has been honored as one of the top workplaces statewide, based on employee experience and workplace policies and practices, by the Best Companies to Work for in Texas 2009 program.

News

US Senate Special Committee on Aging Hearing July 23, 2008

July 23, 2008

Testimony submitted by Assisted Living Federation of America Mr. Chairman, My name is Richard Grimes, the President and CEO of the Assisted Living Federation of America (www.alfa.org). Thank you for giving me the opportunity to submit testimony on the need and value of person-centered long term care for American seniors.  Assisted living is, by definition, a…

News

Trends in Independent Living

June 1, 2008

Whether or not your company currently provides independent living in its portfolio, emerging trends foretell changes across senior living which will affect every assisted living provider. As age and complexity of care increase in independent living, learn

News

The Changing Continuum: Senior Care Today and Tomorrow

June 1, 2008

Discuss with your peers how the industry is impacted by the blurring of traditional senior living segments. This discussion will be guided by leaders from assisted living, independent living, home healthcare and hospice. Bring your perspectives on this ch

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Lessons in Customer Loyalty from the Hospitality Industry

June 1, 2008

Assisted living and hospitality are similar in many ways. Learn from a Senior Vice President of Gaylord Entertainment how one of the hospitality industry’s most successful companies builds customer loyalty. Learn Gaylord’s secrets for listening to, caring

News

Baby Boomers: Today’s Decision Makers

June 1, 2008

In this facilitated dialog, discuss with your peers how Boomers’ expectations for their parents, and for themselves in the future, are affecting senior living today. Bring your perspectives, observations and experiences to share. Learn what your peers are

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“Learning from Disney, Where It’s Not About Satisfaction”

May 15, 2007

Patient satisfaction surveys are a staple of healthcare metrics. But what if satisfaction is a fool’s gold? What if Disney doesn’t even measure guest satisfaction? By the end of this session, managers will take away a model that relates staff performance

News

The New Vision of Customer Care: Customer Relationship Management

May 15, 2007

Learn how to establish extraordinary customer loyalty.  Explore new ways of creating a marketing environment of connectivity with potential customers. The New Vision of Customer Care: Customer Relationship Management                         Presenter(s):  Mark Mostow, VP Sales & Marketing, Silverado Senior Living Inc. and John Schwaner, VP Assisted Living Sales & Marketing, American Retirement Corp.

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