Arizona – Orchard Pointe is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight in all three of its Arizona locations. This recognizes Orchard Pointe’s outstanding performance in multiple categories and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate Orchard Pointe for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, HCP’s CEO. “As this award is based on employee feedback, it demonstrates the dedication that Orchard Pointe has towards providing its employees with an exemplary working experience while ensuring their clients have well-trained, compassionate caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that Orchard Pointe has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families.
“Our teams take so much pride in working hard for our residents,” expressed Rhonda Thiel, Orchard Pointe’s Regional Director of Operations. “Being able to help others live better is our goal everyday.”
Throughout the year 2023, Orchard Pointe engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Orchard Pointe used this feedback to drive continuous improvement in their care.
To find out more about Orchard Pointe’s commitment to excellence, please visit www.orchardpointe.com or call 623-349-7965.
###
About Orchard Pointe
Orchard Pointe communities are proud to be owned and operated by Heritage Communities. Heritage Communities designs and operates senior living communities across Nebraska, Iowa, Arizona, and Texas. We are committed to delivering full-service Independent Living, Assisted Living, and Memory Care services that respect and embrace the needs and wants of each of our residents.
About Pinnacle Quality Insight
Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.
