Senior Director of Business Development, Imagine 360
Erin has been in the benefits space for 17+ years. She started her career at Arthur J. Gallagher focusing public sector employers and coaching clients to develop a thoughtful and intentional approach to health insurance. In January 2016, Erin channeled her entrepreneurial spirit and joined a start-up, Gravie. During her time at Gravie, she worked with small and mid-sized companies; and her goal was to make benefits more approachable and affordable. Following her path to growth and helping organizations navigate healthcare, Erin joined Imagine360 in October 2018. In her role at Imagine360, Erin works with employers, brokers, and consultants to implement a health plan with built-in price protection for long-term sustainability.
Outside of her professional life, Erin graduated with her MBA from DePaul University and undergraduate degree from Bradley University. Erin loves to travel, golf, read, exercise, and spend time with friends and family.
Vice President of Operations, Integral Senior Living
Courtney Lane is Regional Vice President of Operations with Integral Senior Living, supporting senior living communities throughout Northern California. She brings more than a decade of industry experience, with a career spanning frontline, community, and regional leadership roles.
Courtney began her senior living career while earning her bachelor’s degree in Health Care Administration from Sacramento State University and has since held roles including Business Office Manager, Executive Director, and Regional Director of Operations.
Throughout her career, Courtney has remained focused on operational excellence, leadership development, resident experience, and building high-performing teams. She is passionate about developing leaders and creating cultures that balance engagement, accountability, and strong operational results.
Courtney is a 2026 graduate of the Argentum LEAD Program and is committed to continued leadership development and advancing the senior living profession.
Executive Vice President and Chief Human Resources Officer, Brookdale Senior Living
Jaclyn Cremisi Pritchett joined Brookdale in 2016 and has served as Executive Vice President and Chief Human Resources Officer since March 2022. Ms. Pritchett is responsible for leading human resources, focusing on attracting, engaging, developing and retaining the best associates across the organization. During her tenure at Brookdale, Ms. Pritchett has had career progression through various human resources functions across talent acquisition, talent management and field operations.
Prior to joining Brookdale, Ms. Pritchett held a variety of human resources roles at Bridgestone Americas, Cracker Barrel, Voith and the Tennessee Center for Child Welfare. Ms. Pritchett earned a Master’s degree in Industrial Organizational Psychology from Middle Tennessee State University where she was awarded the Willard A. Kerr Outstanding Industrial Organizational Graduate Student of the Year award. She also earned a Bachelor of Arts degree in Psychology with minors in Business and Spanish from Auburn University, graduating Summa Cum Laude and was Captain of the lacrosse team. She holds certifications in Professional in Human Resources (PHR) and in Society for Human Resource Management Certified Professional (SHRM-CP). She was the recipient of the 2020 McKnight Women of Distinction Rising Star Award, 2020 Brookdale Servant Heart Award for her leadership on the COVID-19 Command Center, 2016 Nashville Emerging Leader HR award, 2015 Cracker Barrel “Best of the Barrel” award, and 2014 State of TN Society for Human Resource Management Excellence Award. She currently serves as President of the Board of Directors for New Frontiers, a nonprofit that provides youth camps as well as residential care in a therapeutic environment for boys, and serves as a Strategic Advisor to Expa Health, a generative AI-powered healthcare recruiting platform.
Managing Director, Marsh
Scott Wallace is a client executive and leader of Marsh’s Senior Care Practice. In this role, he
advises clients on risk management issues including program design, insurance placement
and claims. His responsibilities include leading client engagements and Senior Care Practice
operations, P&L management and talent management. He is accountable to clients for both
delivering results and the execution of risk management services. Scott has more than 20
years of experience guiding both private and publicly traded companies through complex
liability and corporate governance issues, ranging from class action, securities and ERISA
litigation to mergers and acquisitions and managed care litigation. He has also advised clients
on significant regulatory issues and insurance coverage matters through global events,
including 9/11, the 2008 financial crisis and the Covid-19 pandemic.
In addition to client executive roles in the healthcare and senior care industries, Scott has
served as a claims advocate specializing in professional liability claims resolution as well as in
various geographic and product leadership roles for Marsh and Willis Towers Watson. Prior to
joining the brokerage industry, Scott was an insurance coverage litigation attorney in Chicago
where he represented insurance and reinsurance carriers in the U.S., London and Bermuda
markets. As an attorney, Scott has litigated multiple regulatory and insurance coverage
matters in U.S. federal courts as well as in the UK and Bermuda. He has handled insurance
coverage litigation in the areas of securities class action, employment, ERISA, corporate and
health care law and counseled domestic and foreign insurers and reinsurers on policy drafting
and interpretation.
Education: J.D., University of Georgia School of Law / B.A., Michigan State University
SVP, Chief Revenue Officer Senior Housing, Ventas
As Senior Vice President, Chief Revenue Officer, Senior Housing, Lindsay Casillas focuses on enhancing the strong organic growth and operational performance of Ventas’s Senior Housing Operating Portfolio (SHOP). A member of the senior leadership team, Casillas works in collaboration with more than 30 best-in-class senior housing operators and leverages Ventas’s proprietary data analytics and experiential insights platform, Ventas OITM, to drive the quality of service and performance of Ventas’s SHOP communities.
Lindsay’s past success spans the senior housing and hospitality industries and includes a proven track record of elevating customer experience and delivering strong performance. She has led teams and portfolios in numerous industries to surpass revenue targets, including in every product line in senior living.
Lindsay held leadership roles in Global Fortune 500 companies prior to joining Ventas, including as National Vice President of Sales, Corporate Services at Compass Group and SVP of Sales, Senior Housing at Sodexo. She has served in the private equity sector as Chief Growth Officer at Arcis Golf and spent 15 years in senior housing, including at Brookdale Senior Living, where she grew her career from regional sales director to Vice President of Owner Relations.
Casillas is a member of the board of Argentum, the leading national association dedicated to supporting companies operating professionally managed senior living communities. She is a member of the C-Suite Women’s Network, Chief, and KPMG Executive Leadership for Women. She holds a B.A in Speech Communications from Texas A&M University.
Founder & Partner, Evolve Senior Living
I love that I get to be a part of a team that is dedicated to positively changing the lives of our residents. Fundamentally, I believe that the senior living industry needs to change and am committed to leading the discussion to take us there.
Prior to founding Evolve Senior Living, I was the President of Anthology Senior Living – overseeing finance, investment, development, asset management, and operations for their 45-community portfolio. Before my time at Anthology, I served as Executive Vice President at Pathway to Living (a Waterton company); overseeing operational performance for their 48-community portfolio. I have also held development and investment-related positions at the Janko Group and Welltower (NYSE: WELL).
I live in Denver, Colorado with my wife and two children. In our free time, we like to ski, hike, and attend concerts at Red Rocks!
Education: BS, Purdue University
Partner, Hanson Bridgett
Joel represents a wide array of developers, owners, and operators of senior care communities, including, assisted living, continuing care, and congregate senior communities. He focuses on regulatory, licensure, and operational issues, as well as resident and risk management issues.
Joel has been a noted presenter at numerous conferences and seminars throughout the United States for senior care industry associations, legal organizations, and university academic programs. His practical approach to issues and vast experience with senior care communities also make him a popular presenter at in-house training programs for multi-facility providers. Joel is a founding member of the California Assisted Living Association and has served on its Board of Directors since its inception in 1994.
Executive Vice President & CFO, Distinctive Living (moderator)
Lindsey Hacker graduated with a Masters Degree in Accountancy from Florida State University magna cum laude. She is a Certified Public Accountant and started her career at Ernst and Young. She spent several years working with many clients including large businesses in the healthcare sector. Upon leaving public accounting, she began her career in Seniors Housing in 2008 at Horizon Bay in Tampa, Florida. Lindsey oversaw the life plan CCRC communities in the portfolio where she dealt with all aspects of operations, finance, and investor and owner relationships. When Horizon Bay was sold to Brookdale, she went on to hold several finance and operational roles learning all aspects of the business. Lindsey moved on to work at Validus as the VP of Accounting in 2017 and was quickly promoted to Chief Financial Officer shortly thereafter and then to President in 2021. With the acquisition of Validus by Distinctive Healthcare in 2024, Lindsey was named Executive Vice President & CFO of Distinctive Living.