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Staff Retention: Holding On to the Best

June 1, 2008

Learn the secret ingredient that makes “spirit” so alive and tangible in a community that it is irresistible. Hear top HR and organizational effectiveness experts share what they have learned are the absolute essential ingredients to keeping your best emp

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Measure What You Need: Creating Truly Useful Metrics

June 1, 2008

Managers track hundreds of measures, and the process becomes so onerous and confusing that executives miss the larger point. Get practical insights from an expert panel that will focus on collaboration and decision–making, and illustrate how to best relat

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Reduce Workers Comp Claims in an Aging–In–Place World

June 1, 2008

Your residents (and your staff!) are aging in place, but that doesn’t mean your workers’ compensation claims need to skyrocket. Learn to create an effective safety incentive program, the value of safety committees, establishing the best policies and proce

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The Changing Continuum: Senior Care Today and Tomorrow

June 1, 2008

Discuss with your peers how the industry is impacted by the blurring of traditional senior living segments. This discussion will be guided by leaders from assisted living, independent living, home healthcare and hospice. Bring your perspectives on this ch

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The Customer Experience

June 1, 2008

Discuss with your peers the ideas that have been offered over the past two days about the value of creating unique and memorable customer experiences. Learn from your peers what senior living companies are doing right now, and discuss new ideas to explore

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Lessons in Customer Loyalty from the Hospitality Industry

June 1, 2008

Assisted living and hospitality are similar in many ways. Learn from a Senior Vice President of Gaylord Entertainment how one of the hospitality industry’s most successful companies builds customer loyalty. Learn Gaylord’s secrets for listening to, caring

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Sales Management Mistakes: Beware the Top Ten!

June 1, 2008

This program builds on the skills developed in the pre–conference program, Essential Sales Management: Skill–building for Regional Managers. Learn the most common (and often the most devastating) mistakes sales managers make, and steps you can take to avo

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Proactive Strategies to Minimize Depression in Seniors

June 1, 2008

Depression, and even suicide, can seriously affect the health and wellbeing of seniors. Learn about the prevalence of and contributors to depression among seniors, including inadvertent triggers from the environment that can escalate the symptoms. Explore

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Managing for Risk in Dementia Services

June 1, 2008

Taking on more memory care patients equates to potentially adding more risk. Learn about product and service innovations that can help to mitigate increased risk and help provide better service to residents.

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Executive Director Success Stories: Examples of Breakthrough Leadership

June 1, 2008

Other people’s unique successes are sure to inspire new ideas and renewed commitments to excellence in sales, service and operations. Hear from three executive directors who have achieved unique and exemplary successes in their communities and will share

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Smart Communities: Make Your Data Work for You

June 1, 2008

Learn how the best data makes your job easier by collecting and using real–time, accurate and integrated information. A panel of experts in assisted living technology will lead a discussion of how to develop a system that yields reliable data that will yi

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M&A Integration: Moving From Fear to Engagement

June 1, 2008

Learn how to turn the chaos and fear of a merger or acquisition into constructive synergy and staff engagement. A panel of providers who have ‘been there’ provide their perspectives on and practical process considerations for meshing diverse organizationa

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