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Improving Indoor Air Quality Beyond COVID

Learn more about the importance of indoor air quality in senior living and how you can make critical infrastructure improvements to minimize the risk of infections in your environments. Our experts will discuss why indoor air quality matters, what funding we’ve seen available from state governments, and which improvements we recommend and why.

WATCH THE ON-DEMAND WEBINAR


Willis Towers Watson Senior Living Center of Excellence: Risk Management Training Video Library

Willis Towers Watson’s Senior Living Center of Excellence has created a series of customized videos demonstrating practical tools and techniques that reinforce a culture of safety within your communities. These videos have been developed by our senior living team of experts, including a certified safety professional, registered nurse, occupational therapist and physical therapist assistant. Our library of topics have been developed specifically for senior living and provides a powerful coaching tool for your communities.

ACCESS THE VIDEO LIBRARY


The New Business Case for Engagement Technology in Senior Living

Before the pandemic, engagement technology was one of the most undervalued assets in senior living communities. However, a new business case has emerged that calls for integrating engagement technology into every facet of resident life and using it to deliver business value in other critical areas. Download The New Business Case for Engagement Technology in Senior Living and start creating the strategy your community needs to fully realize the benefits of engagement technology.

DOWNLOAD THE RESOURCE


Cost-Saving Solutions for Compliant Medication Disposal in Long-Term Care Communities

Over the last year, COVID-19 has seriously affected many long-term care (LTC) communities. One significant challenge has been the increasing price of medication disposal, which leaves LTCs scrambling to find cost savings anywhere they can. Although many believe that more regulatory compliance requirements mean extra medication disposal expenses, that’s incorrect. In fact, evidence shows that increased regulation offers significant cost-savings opportunities. This white paper discusses how proper medication disposal can save your communities money..

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How Senior Living Directors Can Reduce Social Isolation Among Residents

With COVID-19 restrictions lifting and life returning to “normal,” what lessons have we learned about how to best keep older adults connected when the unimaginable happens? Since the onset of COVID-19, older adults experienced loneliness and social isolation more than ever, causing a detrimental impact on their physical and mental well-being. How can this be prevented in the future? With clear strategies senior living operators can implement to counteract the negative effects of isolation.

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Capturing Quality Leads

For senior living providers, implementing a thoughtful CRM program is key to setting your community apart — and engaging quality leads. How can you incorporate CRM technology in your sales and marketing approach? This ebook discusses how RENTCafé Senior CRM captures data to help senior living providers gain visibility, create positive relationships, increase efficiencies and more.

READ THE EBOOK


Thinking Traps: How to Help Residents Escape

As people age, many seniors experience “thinking traps.” These thought patterns can distort how they see situations – leading to potentially unproductive emotions or actions. To help residents better able to handle issues that arise, your community can help them break free of thinking traps. Now is the time to learn the steps to fuel positive thinking for a healthy living environment.

READ THE GUIDE


Guide to Energy Savings for Skilled Nursing & Assisted Living

Learn how your organization can benefit from advances in energy efficiency without spending your own time or money, and without taking on project risk. “Energy Efficiency as a Service” providers (EEaaS) make it easy to go green for your community, your staff, and the people you care for. And it provides a real boost to your bottom line. Discover a new service that can cut your carbon footprint AND deliver guaranteed savings from day one.

READ THE GUIDE


Can Data Analytics Help Reduce Worker Turnover?

To thrive post-pandemic, you need a strong community of team members. As you review various approaches to increasing retention and strengthening your workforce, consider leveraging data science to achieve these results. Data analytics is part of a sophisticated range of techniques that analyzes the outcomes that businesses wish to optimize – retention, engagement, and more. Learn what AI + Data Analytics can do for your organization when applied correctly and intelligently.

READ THE WHITE PAPER


Stop Losing Residents to Avoidable Hospitalizations

Calling 911 in urgent but not-life threatening circumstances can be a costly and inconvenient option for senior living and home health situations. Luckily, it’s not the only option. Learn about the benefits of same-day complex healthcare delivered directly to the patient. In this DispatchHealth webinar, we will discuss what can be treated, how it can help your community, and how we are advancing healthcare access to seniors.

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Making the Business Case for Recruitment Marketing

Recruitment marketing can improve time-to-fill by 39%. Download this free guide by HealthcareSource to understand the ROI of recruitment marketing in healthcare and how to incorporate it into your overall hiring strategy.

GET THE GUIDE


2021 Insurance Marketplace Realities Spring Update for Senior Living

Although the reduction in available senior care liability capacity in 2020 has subsided, premium rates, program structures, and terms and conditions continue to be impacted by the lack of insurers participating in this sector. Our detailed report on the insurance marketplace explores these changes in-depth for the senior living and long-term care industry.

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Anger: A Guide to Resident Coping

Anger is a normal human emotion. But when seniors experience sustained anger, they may suffer a range of negative consequences to their health. While it is challenging to eliminate the sources of chronic anger for seniors, it is more important to help your residents cope with these feelings in order to improve their quality of life. Now is the time to learn the 8 steps that you can take to support your residents’ mental well-being.

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Reimagine Senior Living with Integrated Technology

Today’s senior living communities must be able to quickly adjust processes and service concepts to meet rapidly changing requirements, all while providing a safe, comforting environment. CBORD’s informative guide offers insights into how technology can help senior living communities improve resident safety and satisfaction while providing operational efficiencies that save money, drive revenue, and improve the community experience. Learn the benefits of creating a modern, cashless community and strategies for improving your financial performance.

READ THE GUIDE


Using Technology as Part of a Multifactorial Approach to Falls

The impact of artificial intelligence with on-site therapy is significantly reducing falls in senior living. Each year one in four seniors fall and 15% – 20% of those falls result in an injury. Research has long warned that resident falls are the leading cause for a shorter length of stay in senior living. This article discusses how on-site therapy services is utilizing artificial intelligence to prevent falls and record 95% objective improvements through assessing and treating gait, balance and function.

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A Tale of Two Residents: An Operator’s Decision That Changed Everything

Investing in physical health after moving into a senior living community is critical. In this case study, learn how it impacted one resident’s experience and quality of life. We follow Julius Hof, 100 years young, on his journey into senior living and find out how FOX exercise physiologist, Jaclyn Brown, transformed his experience.  As Julius says, “I believe every senior living community should have a Jackie and her program!”

READ THE CASE STUDY


Differentiators in Digital Marketing

Almost every search starts online now — including prospects searching for a place to live. For senior living providers, that means their community should be easy to find in Google results and on social media. How can you utilize search marketing tactics to ensure your community gets discovered by new residents? This ebook explores how RENTCafé Reach helps senior living providers stand out in today’s digital marketplace.

READ THE EBOOK


Safe and Festive Ways to Celebrate the Holidays During COVID-19

This time of year, most people are making plans for the holidays. With COVID-19 cases surging nationally, the season is going to look different this year. Even with state restrictions on the rise, there are ways to keep the holiday spirit alive for those unable to be with their loved ones. Whether your community is allowing visits or locking down, it’s important to give residents the chance to take part in holiday festivities despite the impacts of COVID-19. Find out the role you can play in promoting a safe season with this easy to read eGuide. Engage in a collection of Resources developed to provide support for a variety of topics.

READ THE RESOURCE


Increase Your Occupancy Rates, Authentically

Senior living communities that face occupancy shortages may be pursuing public relations efforts to gain lost ground. They may also address safety issues and find benefit from fully describing their initiatives. Though these outreach messages are valuable, these are not the only paths to success. In this white paper, Arena explores the link between staff turnover and low-occupancy, and explains how you can leverage data analytics to increase staff retention and occupancy rates.

READ THE WHITE PAPER


Top 2021 Trends That Will Transform Senior Living

COVID-19 exposed numerous vulnerabilities in senior care and assisted living operating models, making it harder for facilities to manage scheduling, fill unexpected staffing gaps, manage overtime, and control the spread of germs. For better or worse, this experience has caused an explosion in technology advancements that are set to transform the senior living industry in 2021. Download this comprehensive report to learn how your organization can leverage technology and differentiate yourself in the marketplace.

READ THE REPORT


Risk Conversations: A Senior Living Podcast

This podcast brings together experts, leaders and innovators focused on the senior living industry and is aimed at helping senior thrive. We tackle timely topics and talk to industry partners to discuss the challenges they encounter and to offer solutions to operators and providers of senior living. Our most recent episode focuses on frequent labor and employment law hotspots affecting senior living communities and can be accessed on our website, Apple Podcasts, Stitcher and Spotify.

ACCESS THE PODCAST


10 Technologies for People with Hearing Loss

Hamilton® CapTel® has curated compelling research and information on the topic of hearing loss as it relates to social isolation and social engagement. We invite senior care professionals to download the 10 Technologies for People with Hearing Loss infographic along with other valuable content here.

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Overcoming the Impact of COVID-19 on Psychotropic Medication Reduction

Senior living communities have made great strides in reducing psychotropic medication usage among residents. But once COVID-19 arrived, it became difficult for many communities to remain focused on this key issue. In this article, we share how COVID-19 has impacted psychotropic medication reduction and steps your community can take to continue these efforts while reducing additional stress on residents.

READ THE ARTICLE


Bridging the Loneliness Gap

A lack of quality opportunities for socialization is an ongoing issue for senior living residents. In an increasingly competitive market, it will be critical for senior living communities to solve for meaningful socialization to attract new residents and maintain occupancy. Read iN2L’s report to discover how resident and family satisfaction levels have changed during the pandemic, reasons family members would not recommend a community, and steps to create personalized engagement and a better resident experience.

READ THE REPORT


When Rehab Isn’t Enough: How FOX Stronger Living Improves Functional Wellness

Today’s older adults are demanding personalized, high-quality services and amenities. Access to onsite therapy and wellness programs can improve both your customer’s perception of value and, more importantly, the functional wellness of residents. Outpatient therapy services in senior living communities pick up where rehab programs leave off. Learn how these services can improve functional wellness.

READ THE RESOURCE


Avoiding Common Wage and Hour Pitfalls in the Senior Living Industry

The senior living industry, due to the 24/7 nature of its operations, staffing requirements and business model, is prone to wage and hour lawsuits. Coupled with the fact that an employer’s legal obligations have become more onerous throughout the years, even the most well-intentioned providers can run afoul of confusing and conflicting wage and hour laws. This whitepaper explores trends we are seeing in wage and hour litigation specific to the senior living industry.

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Differentiators in Business Intelligence Technology

Anytime access to data is critical for making informed business decisions. But when it comes to BI solutions, senior living providers have few options that are built to support their broad range of daily activities. What questions should you be asking vendors about their solution to make sure it fits your needs? This ebook discusses six concepts that will make it simpler to vet business intelligence software as a senior living provider.

READ THE EBOOK


Effectively Navigating the Tsunami of Innovation and Technology Coming to Senior Living

As our industry adapts to the new norms, effectively incorporating innovation and technology into your operating model will be essential, all with an eye toward safety and wellbeing. Combining new ideas with existing protocols, systems and workflows is never easy, and has never been more important. In this powerful session, Direct Supply discussed how to identify opportunities to improve performance, balance cost effectiveness and meet expectations of residents, staff and financial stakeholders. This webinar was presented in partnership with Argentum as part of the Sponsor Solutions series.

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COVID-19 Resource Center

In the face of extraordinary pressure, you give it everything you’ve got. Your enduring bravery inspires us to dig deeper every day. Across the country, demand continues to grow at 300% higher than traditional manufacturing and distribution volumes and has outstripped normal demand by 1000% for certain products. We continue to monitor inventory levels on an ongoing basis and do everything possible to get volumes to match COVID-level demand.

READ THE RESOURCE


New Report: Employee Burnout, Fear & Safety Concerns Impact Recruitment & Retention

Get the perspectives of over 2100 industry professionals on the top workforce challenges facing the industry. This survey report shares what senior care leaders are saying about the impact COVID-19 is having on their workforce, what they’re doing to ensure they remain competitive and how they’re helping to improve the lives of their employees.

READ THE RESOURCE


Human Factors — The Impact of Better Light on Healthcare Communities

In hospitals, long-term, and senior care communities, patients and residents may spend days, weeks, or years indoors, some without access to natural light. We know that LED lighting has the power to mimic natural light and significantly affect human health, performance, and well-being. But do we know enough today to apply this knowledge wisely? This white paper helps healthcare administrators, design professionals, and community managers sort through the evidence, anecdotes, facts, and opinions to reach an informed answer to the central question of human-centric lighting: Act now, or wait and see?

READ THE STUDY


How to Detect Asymptomatic COVID-19 Cases Early and Minimize Outbreaks

In senior living communities, outbreaks start with asymptomatic staff working until diagnosed or others show symptoms, at which time the outbreak may be ongoing and difficult to contain. In this white paper, Enviral Tech shares our findings from a 5-week study in 52 Long-Term Care Communities in the US. One such finding is that surface testing validates infection control protocols and compliance, while accelerating contact tracing. Enviral Tech’s non-invasive COVID surface testing doesn’t require access to individuals and detects infection levels in a group of people up to 5 days early than other methods.

READ THE STUDY


Safe and Festive Ways to Celebrate the Holidays During COVID-19

This time of year, most people are making plans for the holidays. With COVID-19 cases surging nationally, the season is going to look different this year. Even with state restrictions on the rise, there are ways to keep the holiday spirit alive for those unable to be with their loved ones. Whether your community is allowing visits or locking down, it’s important to give residents the chance to take part in holiday festivities despite the impacts of COVID-19. Find out the role you can play in promoting a safe season with this easy to read eGuide. Engage in a collection of Resources developed to provide support for a variety of topics.

READ THE RESOURCE


Risk Conversations: A Senior Living Podcast

Willis Towers Watson is proud to share with you our new and compelling podcast series for the senior living industry. This series brings together experts, leaders, and innovators focused on the senior living industry and aimed at helping seniors thrive. They’ll discuss the challenges they encounter and offer solutions that operators and providers of senior living are seeking.

ACCESS THE PODCAST


Leveraging Technology to Reduce the Devastating Impact of Senior Isolation During COVID-19

Research has long warned that social isolation and loneliness are linked to increased risks for a range of physical and mental health conditions, including high blood pressure, heart disease, anxiety, and depression. The COVID-19 pandemic has magnified these issues as senior living communities reduce visitations and isolate seniors to protect their health. This article discusses how voice technology is helping communities to implement vital social outreach efforts while maintaining mandatory social distancing requirements.

READ THE ARTICLE


The Unintended Consequences of Social Distancing on Older Adults

The COVID-19 pandemic has created a heightened fall risk for older adults. It’s one of many negative effects of trying to reduce infections by socially distancing. Learn how to combat this increased risk sooner rather than later.

READ THE RESOURCE


How to Spot and Stop Opioid Abuse

Oral opioid medications are the most commonly prescribed medications in palliative care and geriatrics. Unfortunately, their use comes with several negative side effects, some of which are serious. These effects are even greater among the elderly because of the metabolic changes that occur with aging as well as high rates of polypharmacy. Communities can play an active role in addressing this epidemic among seniors. Find out what you can do to help keep your seniors safe with this easy to read eGuide. Engage in a collection of resources developed to provide support and educational tools.

READ THE RESOURCE


Tracking Occupancy Trends: From Marketing to Move Ins/Outs

Occupancy drives everything in senior housing. Normalizing both language and data are vital for optimizing operations. In such unprecedented times and uncertainty, occupancy is of great concern. It is crucial to understand the importance of data input and management since data drives every decision. Innovative technology increases productivity in less time with greater efficiency allowing more time for residents. Download this free resource to learn more about language, data management and measuring metrics for success.

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Willis Towers Watson Senior Living Center of Excellence: Webinar Recordings and Materials

Willis Towers Watson’s Senior Living Center of Excellence prides itself on providing expert and enriching content to the senior living industry. Gain access to all our recent webinars and materials, including or most recently pre-recorded webinar, Personal Protective Equipment & Respiratory Protection Programs. This webinar will help your staff fully understand the CDC recommendations and OSHA requirements for Personal Protective Equipment and infection control procedures, when caring for residents with suspected or confirmed cases of COVID-19.

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Needlepoint Bipolar Ionization (NPBI™) Turns Senior Living HVAC Systems into Powerful Tools for Pathogen Reduction

Senior living healthcare-associated infections (HAIs), such as MRSA, C. diff, influenza and other viruses that cause respiratory infections, impact thousands of long-term care communities across America every year. Aerosol and droplet transmission of diseases like these and now SARS-CoV-2, the virus that causes COVID-19, has been a challenge for senior living operators for decades. NPBI is a new engineering control solution that can be installed in HVAC systems and is proven by testing to inactivate SARS-CoV-2 as well as many other pathogens.

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Protecting Yourself While Protecting Others

Currently, many health care professionals are wearing Personal Protective Equipment (PPE) the majority of the day. There are increasing reports of pressure injuries from masks, face shields and other PPE. In this recorded webinar, we discuss the best ways to protect yourself from these injuries by utilizing best practices that can help mitigate injury and keep your skin moisturized.

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Why Your Community Needs Flu Vaccines

Seniors are at a higher risk from the flu because of weaker immune systems and chronic conditions that increase their susceptibility. To help protect residents against the flu virus, the CDC recommends a vaccination every season. While the primary prevention is a flu shot, there are also other steps communities can take to reduce the likelihood of contracting the flu. Find out what your community can do to help keep your seniors safe with this easy to read eGuide “Why Your Community Needs Flu Vaccinations”. Engage in a collection of Resources developed to provide support and educational tools.

READ THE RESOURCE


Willis Towers Watson Senior Living Center of Excellence: Risk Management Training Video Library

Willis Towers Watson’s Senior Living Center of Excellence has created a series of customized videos demonstrating practical tools and techniques that reinforce a culture of safety within your communities. These videos have been developed by our senior living team of experts, including a certified safety professional, registered nurse, occupational therapist and physical therapist assistant. Our library of topics have been developed specifically for senior living and provides a powerful coaching tool for your communities.

ACCESS VIDEO LIBRARY


Research Study: Use of AI-Powered Digital Health Platform Improves Resident Health Outcomes in Senior Living Communities

Senior living communities are realizing the critical role technology plays in maintaining the health of residents. Unplanned hospitalizations and falls remain the top contributors to resident move-outs in communities. This research study assesses the impact of an AI-powered solution that provides remote senior activity monitoring in reducing hospitalization and fall rates, consequently leading to increased length of stay. It also shows how equipping staff with technology-enabled tools led to faster response times in communities.

READ THE RESEARCH STUDY


Feature Your Content to 20,000+ Industry Professionals

Have research you want to share? A white paper advancing thought leadership? Recorded webinar? Learn more about how your company's resource can be featured through the Senior Living Resource Spotlight. Contact Katherine Madison, kmadison@argentum.org, 571-527-2625.
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